Shipping & Delivery Policy
At Rhoseatte Fragrances, every fragrance is thoughtfully handcrafted in small batches to ensure exceptional quality and freshness. We appreciate your patience as we carefully prepare each order with attention to detail.
Order Processing
- All orders are handmade and processed after your order is successfully placed.
- Standard orders are generally processed within 2–7 business days before dispatch.
- During product launches, festive seasons, promotional events, or periods of high demand, processing may take slightly longer.
- Orders are processed only after successful payment confirmation.
Standard Perfume Orders
Since every fragrance is handcrafted, the estimated delivery timeline is:
Customized & Bespoke Perfumes
Customized fragrances require additional formulation, testing, and preparation.
Customers will be informed if additional time is required for any special requests.
Shipping Coverage
- We currently ship across most serviceable locations within India.
- If your delivery address falls outside our courier partners' serviceable areas, we will contact you regarding alternative arrangements or order cancellation with a full refund.
- International shipping may be introduced in the future.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- From time to time, Rhoseatte may offer free shipping promotions on eligible orders.
Order Tracking
Once your order has been dispatched, you will receive:
- Shipping confirmation
- Tracking ID
- Courier partner details
Tracking updates may take up to 24 hours to appear after dispatch.
Delivery Delays
While we strive to deliver every order within the estimated timeline, delays may occur due to circumstances beyond our control, including but not limited to:
In such situations, delivery timelines may be extended. Rhoseatte Fragrances shall not be held liable for delays arising from these circumstances.
Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information. Rhoseatte Fragrances is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect addresses, incomplete PIN codes, or recipient unavailability.
If an order is returned due to an incorrect address or repeated failed delivery attempts, re-shipping charges may apply.
Multiple Delivery Attempts
Courier partners generally make 2–3 delivery attempts. If delivery cannot be completed after these attempts, the shipment may be returned to us. Re-dispatch of returned shipments will be subject to additional shipping charges.
Delivery Acceptance
Please inspect your package at the time of delivery. If the outer packaging appears visibly damaged or tampered with, we recommend recording an uninterrupted unboxing video starting before opening the shipping package. This video is required for any transit damage claims in accordance with our Returns & Replacement Policy.
Delayed or Lost Shipments
If your shipment appears delayed beyond the estimated delivery period or tracking has not been updated for several days, please contact us. In rare cases where a shipment is confirmed lost in transit by the courier partner, Rhoseatte will arrange a replacement or an appropriate resolution at its sole discretion.
Refusal of Delivery
If a customer refuses delivery of a prepaid order without a valid reason, shipping and return handling charges (if any) may be deducted from any eligible refund.
Force Majeure
Rhoseatte Fragrances shall not be held responsible for any failure or delay in fulfilling its shipping obligations due to events beyond its reasonable control, including acts of God, natural disasters, epidemics, strikes, or transportation failures.
Contact Us
If you have any questions regarding your shipment, please contact our customer support team.
Email: customercare@rhoseatte.com
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
