Returns & Refund Policy
Replacement & Claim Steps
Mandatory Unboxing Video
Record continuous unboxing video starting before opening shipping box.
Report Within 24 Hours
Submit video and order details to customercare@rhoseatte.com.
Quality Review
Our team inspects defect, transit damage, or wrong item claim.
Replacement / Resolution
Approved replacement or eligible resolution dispatched promptly.
At Rhoseatte Fragrances, every perfume is handcrafted in small batches with great care and attention to detail. Due to the personal nature of fragrance products and hygiene considerations, we follow a strict Returns & Replacement Policy.
Returns
For hygiene, safety, and quality assurance reasons, all perfume purchases are non-returnable.
We do not accept returns for:
- • Change of mind
- • Personal fragrance preference
- • Incorrect product selection by customer
- • Opened, used, or partially consumed items
- • Customized or bespoke perfumes
- • Gift purchases
- • Sale, promotional, or clearance items
We encourage customers to carefully read product descriptions before placing an order.
Replacements
We offer replacements only under the following circumstances:
- The product was damaged during transit.
- The wrong product was delivered.
- The product was received with a manufacturing defect.
Mandatory Unboxing Video
To process any damage, missing item, or incorrect product claim, a continuous, uninterrupted unboxing video is mandatory.
The video must:
- Begin before opening the outer shipping package.
- Clearly show the sealed shipping package from all sides.
- Continue without any cuts or pauses until the entire package and its contents are fully unpacked.
- Clearly display the damaged, defective, or incorrect item, if applicable.
Photos alone are not sufficient for claim verification. Claims submitted without the required unboxing video will not be eligible for replacement or refund.
Damaged During Transit
If your order arrives damaged:
- Record and save the complete unboxing video.
- Contact us within 24 hours of delivery.
- Share order number, unboxing video, and photos of damaged product.
Incorrect Product Received
If you receive a product different from what you ordered:
- Notify us within 24 hours of delivery.
- Share the required unboxing video and order details.
- Once verified, we will arrange the correct replacement.
Manufacturing Defects
If you believe your product has a genuine manufacturing defect, please contact us within 24 hours of delivery. Each case will be individually reviewed before approving a replacement.
Normal variations in fragrance, slight color differences, or minor cosmetic imperfections associated with handcrafted products shall not be considered manufacturing defects.
Customized & Bespoke Perfumes
Customized, personalized, or bespoke fragrances are created specifically for each customer. Therefore, they are Non-returnable, Non-exchangeable, and Non-refundable, except where the product has been damaged during transit or an incorrect product has been delivered.
Refunds
Refunds are generally not offered. Approved refunds in exceptional circumstances (unfulfillable product, unavailable replacement, pre-dispatch cancellation) will be processed to original payment method within 7–10 business days.
Exchange Policy
We do not offer exchanges based on fragrance preference, personal expectations, or ordering wrong items. Exchanges are only provided when an approved replacement request has been verified.
Cancellation Policy
Orders may be cancelled only before they enter production or dispatch. Customized or bespoke perfume orders cannot be cancelled once formulation has begun.
Quality Variations
As every Rhoseatte perfume is handcrafted in small batches, slight variations in fragrance maturation, liquid colour, or natural ingredient appearance may occur. These natural variations do not affect product quality and are not considered defects.
Fraudulent Claims
Rhoseatte Fragrances reserves the right to reject any claim that appears fraudulent, misleading, incomplete, or unsupported by the required evidence. Repeated misuse of the Returns & Replacement Policy may result in refusal of future service.
Contact Us
For any replacement or order-related assistance, please contact our customer support team.
Email: customercare@rhoseatte.com
